Vertex’s Extended Partner Warranty and Care Pack Services

What is an HP Care Pack?

When you purchase any HP gadget from us, you will receive an exclusive extended warranty service from HP. HP Care Pack enables you to upgrade to a better warranty beyond the initial warranty, ensuring that you are covered with superior support for the duration of your HP device ownership.

Original HP products, such as laptops, desktops, printers, and other devices, are covered by the HP Care Pack warranty. HP Care Pack Services will take care of the following issues: Exchange, installation, on-site maintenance, pick-up and return, return to the station and protection services are just a few of the services available.

What is the key difference between and HP Care Pack and the Original Warranty?

A standard original warranty will be included with each HP product you purchase. In most circumstances, the manufacturer’s warranty will only cover you for one year. You will no longer be protected once it has finished, and you will be responsible for any repair charges.

You can choose to obtain comprehensive support and protection for up to three years with HP Care Pack. Our numerous packages will take care of any technical issues you may have with your HP equipment. If you choose Accidental Damage Protection, you can rest easy knowing that spills, drops, and falls are all covered.

What is the purpose of an HP Care Pack?

HP Care Pack offers comprehensive support, whether it’s onsite repair, parts replacement, shipping costs, or installation assistance. When you have HP Care Pack, you can rest assured that your HP products will be properly cared for.

Coverage of Services: HP Care Pack provides up to three years of guaranteed protection. You’ll be covered 24 hours a day, 7 days a week, with rapid response and action, whether you’re at home or on the road.

Time-saving: There’s no need to waste time looking for compatible replacement components or leave your gadget for weeks at an unapproved service centre.

Excellent Reaction: Our professionals are available to assist you 7 days a week by phone or chat assistance to help you diagnose the problem.

Cost-effective: In the long run, you’ll be better off.

What are the different kinds of Care Pack Support?

1) The Exchange Pack

  • For qualifying items, HP Hardware Next Business Day Advance Exchange Service provides a timely and reliable service exchange.
  • Remote technical support to assist you in resolving issues.
  • If a replacement unit is required, it will be delivered to your door the following day.
  • Costs of shipping both directions are included.
  • You will be provided with pre-paid packaging material for returning a failed product to HP.

2) On-site Repair Pack

  • HP provides onsite hardware support for HP laptops and desktops the next business day.
  • Remote issue diagnosis and assistance, as well as replacement components and materials.
  • Expert device repair using original HP parts with no hidden costs or deductibles.
  • In more than 80 countries across the world, HP Next Business Day Onsite Hardware Support for Travelers is offered.
  • Accidental Damage Protection is an optional feature that covers spills, drops, and falls, among other things.

3) Pickup & Return Pack

  • HP Pickup and Return Service allows you to repair or replace your device with no loss of coverage, even if you have numerous instances.
  • Remote phone assistance and offsite repair at an HP-designated repair centre for qualifying products.
  • Pickup, offsite repair, materials and parts, labour, and return shipping are all included in the price.
  • Within 3-7 business days, the repair will be completed.
  • Accidental Damage is an option. Spills, drops, falls, and other hazards are all covered.

4) Return to Depot Pack

  • Labour, parts, and materials are all included in this cost-effective alternative to onsite servicing.
  • HP Hardware Support Offsite Return Service provides remote phone support and offsite repair at an HP-designated repair centre for qualifying products.
  • Off-site repair or replacement, materials and components, labour, and the cost of return shipping are all included.
  • Send your hardware to an HP-approved repair location, deliver it in person, or have it picked up.
  • Within 3-7 business days, the repair will be completed.

5) Installation Pack

  • HP Installation Service ensures that your items are installed correctly by a trained HP technician.
  • Includes basic HP-branded hardware and software installation, as well as HP-supported devices from other vendors sold by HP or HP approved resellers.

6) Protection Services Pack

  • HP commercial laptop, desktop, or workstation Data Recovery Service (DRS).
  • Safe handling of your files using data recovery that is quick, secure, and discreet.
  • Expert data recovery is carried out in a safe atmosphere by knowledgeable specialists.

Interested to learn more about these extended warranty services? Get in touch with our team of experts.

About us

Vertex Techno Solutions (B) Pvt Ltd is a multi-award winning pioneer in the technology infrastructure solutions and services domain with its roots running deep into the IT industry for over 30 years.

Vertex offers top-notch enterprise and end-consumer IT Infrastructure & Computing Solutions & Services at competitive prices.

We have helped improve, transform and grow companies across multiple verticals with its industry & technology expertise and unparalleled support services.