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Enabling IT Services

The ecosystem of an organization consists of a large number of IT products and solutions and each of these components requires on-going support to ensure the smooth functioning of the IT Infrastructure. Our Support Services group offers a range of basic and enhanced services towards supporting the various building blocks of your IT infrastructure.

Your Partner in Solving IT Services

With a deep understanding of the dynamics of the IT industry and focus on client needs, we support our customers in their endeavors by offering long-lasting IT Support. Our success has largely been driven by our unwavering commitment to delivery, great people with great skills, keeping abreast of technology trends, embracing and understanding new disruptive paradigms and how these will impact our clients and our extended service support

Annual Maintenance Contract

For any business, a reliable IT system with consistent performance would be one of the priorities and maintenance of IT products post-purchase is very much essential. With timely response and IT support our AMC team ensures a smooth working environment for our clients.

Types of AMCs and support offered:

  • Comprehensive Annual Maintenance Contract
  • Non – Comprehensive Annual Maintenance Contract
  • Residential Engineer under Annual Maintenance Contract
  • Online Support
  • Remote Support

Facility Management Services

Availing right resource and IT support aids timely maintenance of IT products and renders adequate measures to protect IT Infrastructure, ensuring smooth workflow at an organization. With experienced engineers and support team, Vertex facilitates better IT ecosystem for a client. With resource deployment at client locations.

Our offerings::

  • Enhanced Support Services
  • L1/L2/L3 level support
  • IT Asset movement
    • Datacenter movement
    • OS migration
    • End-user asset movement
    • Asset Refresh

IT Service Consulting

Organizations are continuously seeking competitive differentiation by leveraging clever processes and solutions that will help them transform their business to meet the requirements of the market. At Vertex, we help you map your IT Infrastructure and can continuously support you through the rollout process.

The IT Support Services suite offered by Vertex includes:

  • Datacenter health check and analysis
  • Datacenter Planning and Implementation
  • Archival Solutions
  • Network Design and Architecture
  • Converged Infrastructure
  • Printing and Personal Systems

Managed Print Services

HP Managed Print Services is an easy way to quickly achieve cost savings and manage your imaging and printing assets. HP Managed Print Services simplifies the purchase of new HP imaging and printing products, supplies and hardware support by consolidating them into a single print services contract.

HP Three-Part approach

HP and Vertex help you better serve your customers by accelerating business processes, improving the flow and use of information and reducing costs. Working together, we assess, deploy and manage your imaging and printing system – tailoring it for where and when business happens.

  1. Optimize infrastructure
  2. Manage the environment
  3. Improve workflow

Customer Support

Our dedicated helpdesk team would be a single point of contact for any Product Support calls related to desktops, laptops, peripherals, servers and storage devices covered under warranty, AMCs or trade calls. Our entire team is technically trained and capable of supporting the respective products and efficient enough to handle any complex problems and escalations.

We handle our calls with utmost care to ensure that the solution offered is quite effective, by addressing the root cause of the related issues. Working constantly towards efficiency and reliability on TAT has been our motive, to allow a stable and smooth operational environment to the customers.

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