IT Services

Getting the right resources and IT support enables your business to get all IT products maintained in time. Moreover, it offers sufficient measures to protect the IT architecture and ensure seamless workflow at an organization.

At Vertex, we have experienced engineers along with a highly responsive support team, facilitating a better environment for a client. We even deploy our resources at different locations.

Our offerings include the following:

• L1/L2/L3 support
• Enhanced support services
• IT asset movement
  – OS migration
  – Asset refresh
  – Data center movement
  – End-user asset movement

Organizations strive for a competitive edge through implementation of creative processes and solutions that help revolutionize their businesses while meeting the market requirements.

Vertex helps organizations plan an IT infrastructure specifically for their needs. Additionally, we provide ongoing support throughout the process.

Vertex’s IT Support Services Suite includes the following:

• Data center planning and implementation
• Network design and architecture
• Printing and personal systems
• Data center health check and analysis
• Archival solutions
• Converged infrastructure

Vertex’s Managed Print Services allow you to achieve cost savings and efficiently manage your printing and imaging assets. The services simplify the process of purchasing new printing and imaging products, hardware support, and supplies by converging everything into a single contract for print services. 

Vertex serves you better by speeding up business processes and enhancing the flow and use of information while reducing costs. We assess, execute, and manage your printing system for your needs. 

We take a three-part approach; optimizing the infrastructure, managing the environment, and improving the workflow.

Vertex possesses a team of individuals dedicated to providing support for any sort of concerns related to laptops, servers, desktops, storage devices, or peripherals covered by warranty, trade calls or AMCs.

Every member of our customer support team is subjected to a thorough and stringent training process to ensure they are efficient and capable to solve the most complex of issues by promptly identifying the root cause and addressing it in the shortest possible time.

• Server management

Keep your business productivity high and your costs low with our effective and secure server management services. Our experts provide you with an up-to-date and secure server through:

• Routine analysis, updates and backups
• Uptime Monitoring and Troubleshooting
• Downtime Investigation
• Malware and Anti-Virus Scans
• Remote Server Management
• Round the clock support

• 24/7 Remote Infrastructure Monitoring

We provide end-to-end remote support and management of your IT assets through proactive monitoring and analysis of events regardless of your geographical location – to ensure your business is constantly running without any interruptions.

• Gap Assessments

We perform a complete diagnosis of your infrastructure to identify gaps or potential threats that can hinder business functioning and recommend the best way to address these gaps.

• Laptop/Desktop Management

We comprehensively manage and secure your organization’s desktops, laptops and all other end user computing devices to keep your systems up to date and your business running smoothly.

• Mailbox Management

Vertex helps organizations manage their high volumes of email communication and prevent mishaps that lead to loss of data and miscommunication. In addition, we monitor and administer your email environment and respond to and resolve issues.

Vertex offers an effective asset management framework to ensure your organization’s IT assets are strategically and efficiently managed from the time of acquisition to the time of retirement through implementation and automation processes.

• Hybrid Support
• Flexible Business-Hours Support

Advisory Services

With Vertex’s 28-year expertise, we provide key strategic advice from develop an appropriate IT Strategy,
aligning the business with corporate goals, adopting and investing in right technology while being mindful of the ever-evolving trends in the IT landscape, upgrade enterprise architecture, mitigate potential cyber and IT threats, control and optimize IT spends and many more.

Vendor Management

Every time you wish to implement a new solution, you have to wade through multiple vendors. It is undoubtedly a time-consuming and tedious process. From tracking licenses, warranties, specifications and the numerous support contacts. Vertex’s trusted vendor partnerships and 28-year long expertise ensure systematic maintenance, timely renewals of licenses or warranties, and streamlining of technical support requests.