An IT Services Partner for Eternity
The IT ecosystem of a business consists of a vast number of IT products and services. All the components of the ecosystem require continuous support and maintenance to ensure the architecture operates smoothly.
Vertex’s support services team provides a host of basic as well as advanced services to bolster the growth of your organization’s IT infrastructure.
With an industry experience of over 28 years, we have developed a thorough understanding of the ins and outs of the IT industry.
We place the focus on each client’s individual needs and support our customers in their efforts by providing long-lasting IT support.
Our success is owed to the following factors:
- Talented team with great skills
- Commitment to delivering good quality solutions on time
- Keeping up with the latest technological trends
- Understanding and embracing new standards and their impact
Annual Maintenance Contract
Vertex’s Annual Maintenance Contract (AMC) team is quick to respond and provide support. We always strive to ensure a seamless working ecosystem for our clients.
Types of contracts and support offered:
- Online support
- Comprehensive annual maintenance contract
- Residential engineer under annual maintenance contract
- Remote Support
- Non-comprehensive annual maintenance contract
Getting the right resources and IT support enables your business to get all IT products maintained in time. Moreover, it offers sufficient measures to protect the IT architecture and ensure seamless workflow at an organization.
At Vertex, we have experienced engineers along with a highly responsive support team, facilitating a better environment for a client. We even deploy our resources at different locations.
Our offerings include the following:
- L1/L2/L3 support
- Enhanced support services
- IT asset movement
– OS migration
– Asset refresh
– Data center movement
– End-user asset movement
IT Service Consulting
Organizations strive for a competitive edge through implementation of creative processes and solutions that help revolutionize their businesses while meeting the market requirements.
Vertex helps organizations plan an IT infrastructure specifically for their needs. Additionally, we provide ongoing support throughout the process.
Vertex’s IT Support Services Suite includes the following:
- Data center planning and implementation
- Network design and architecture
- Printing and personal systems
- Data center health check and analysis
- Archival solutions
- Converged infrastructure
Managed Print Services
Vertex’s Managed Print Services allow you to achieve cost savings and efficiently manage your printing and imaging assets. The services simplify the process of purchasing new printing and imaging products, hardware support, and supplies by converging everything into a single contract for print services.
Vertex serves you better by speeding up business processes and enhancing the flow and use of information while reducing costs. We assess, execute, and manage your printing system for your needs.
We take a three-part approach; optimizing the infrastructure, managing the environment, and improving the workflow.
Vertex possesses a team of individuals dedicated to providing support for any sort of concerns related to laptops, servers, desktops, storage devices, or peripherals covered by warranty, trade calls or AMCs.
Every member of our customer support team is subjected to a thorough and stringent training process to ensure they are efficient and capable to solve the most complex of issues by promptly identifying the root cause and addressing it in the shortest possible time.
End-to-end IT Infrastructure Support
- Server management
Keep your business productivity high and your costs low with our effective and secure server management services. Our experts provide you with an up-to-date and secure server through:
- Routine analysis, updates and backups
- Uptime Monitoring and Troubleshooting
- Downtime Investigation
- Malware and Anti-Virus Scans
- Remote Server Management
- Round the clock support
- Cloud Management
At Vertex, we ensure that your cloud-computing resources are at optimal functioning to accelerate business productivity. We also manage the technologies and software that are used to operate and monitor applications, data and services in the cloud.
- Device Management
We ensure a smooth process through our end-to-end device management solutions by consolidating organisation devices, operations, and stakeholders.
- On-Demand Onsite Support
We provide your organization with round the clock support. Our dedicated IT experts are available to resolve any ongoing issues whenever your company needs them.
- 24/7 Remote Infrastructure Monitoring
We provide end-to-end remote support and management of your IT assets through proactive monitoring and analysis of events regardless of your geographical location – to ensure your business is constantly running without any interruptions.
- Gap Assessments
We perform a complete diagnosis of your infrastructure to identify gaps or potential threats that can hinder business functioning and recommend the best way to address these gaps.
- Reports & Reviews
We provide a comprehensive report that consists of the following:
- How risks can hinder business continuity and lead to potential financial losses as a result of a breach
- Detailed vulnerability analysis of your infrastructure
- Security risk levels
- Methodologies used during the assessment
- Recommendations and suggestions to resolve the issues and increase infrastructure security.
- Laptop/Desktop Management
We comprehensively manage and secure your organization’s desktops, laptops and all other end user computing devices to keep your systems up to date and your business running smoothly.
- Mailbox Management
Vertex helps organizations manage their high volumes of email communication and prevent mishaps that lead to loss of data and miscommunication. In addition, we monitor and administer your email environment and respond to and resolve issues.
- SharePoint Services
Our SharePoint experts provide customized, end-to-end, SharePoint services to meet your business solution needs. We ensure that your SharePoint infrastructure functions smoothly to give you a hassle-free work environment.
- Patch Management
Our patch management experts, with an effective strategy, will diagnose any unexpected patch failures so as to ensure seamless functioning and security of your organization’s applications and systems, thus preventing and reducing risks of cyberattacks, performance issues and unexpected reboots.
- Imaging & Printing Services
We provide customized printing and imaging solutions for all your business needs. We have got you covered, from warranty & care packs for your printing devices to our seamless service agreements.
Vertex offers an effective asset management framework to ensure your organization’s IT assets are strategically and efficiently managed from the time of acquisition to the time of retirement through implementation and automation processes.
ITIL-Based Service Desk
- Hybrid Support
- Flexible Business-Hours Support
With Vertex’s 28-year expertise, we provide key strategic advice from develop an appropriate IT Strategy,
aligning the business with corporate goals, adopting and investing in right technology while being mindful of the ever-evolving trends in the IT landscape, upgrade enterprise architecture, mitigate potential cyber and IT threats, control and optimize IT spends and many more.
Every time you wish to implement a new solution, you have to wade through multiple vendors. It is undoubtedly a time-consuming and tedious process. From tracking licenses, warranties, specifications and the numerous support contacts. Vertex’s trusted vendor partnerships and 28-year long expertise ensure systematic maintenance, timely renewals of licenses or warranties, and streamlining of technical support requests.
Simplify the procurement process for your IT assets with Vertex. With our expertise and long-lasting partnerships in the industry, we provide the best support while being able to furnish economical options for your organization.
Vulnerability Assessment and Penetration Testing (VAPT) describes a wide range of security assessment services designed to identify and mitigate cybersecurity risks across an enterprise’s IT domain. The team at Vertex specializes in a wide variety of VAPT services.
As part of the process, we believe in imparting knowledge of the wide range of services available under VAPT, the differences in scope and pricing so the client can eventually make an informed decision and get the desired test results.