Ecosystem of any organization consists of a large number of IT products and solutions and each of these components requires on-going support to ensure smooth functioning of the IT Infrastructure. Our Support Services group offers a range of basic and enhanced services towards supporting the various building blocks of your IT infrastructure.
With deep understanding on dynamics of IT industry and focus on client needs, we support our customers in their endeavors by offering long lasting IT Support. Our success has largely been driven by our unwavering commitment to delivery, great people with great skills, keeping abreast of technology trends, embracing and understanding new disruptive paradigms and how these will impact our clients and our extended service support
For any business, a reliable IT system with consistent performance would be one of the priorities and maintenance of IT products post purchase is very much essential. With timely response and IT support our AMC team ensures smooth working environment for our clients.
Types of AMCs and support offered:
Availing right resource and IT support aids timely maintenance of IT products and renders adequate measures to protect IT Infrastructure, ensuring smooth work flow at an organization. With experienced engineers and support team, Vertex facilitates better IT ecosystem for a client. With resource deployment at client locations.
Organizations are continually seeking competitive differentiation by leveraging clever processes and solutions that will help them transform their business to meet the requirements of the market. At Vertex we help you map your IT Infrastructure and can continually support you through the rollout process.
The IT Support Services suite offered by Vertex includes:
Our dedicated helpdesk team would be a single point of contact for any Product Support calls related to desktops, laptops, peripherals, servers and storage devices covered under warranty, AMCs or trade calls. Our entire team is technically trained and capable of supporting the respective products and efficient enough to handle any complex problems and escalations.
We handle our calls with utmost care to ensure that the solution offered is quite effective, by addressing the root cause of the related issues. Working constantly towards efficiency and reliability on TAT has been our motive, to allow a stable and smooth operational environment to the customers.
Our sole intention is to offer reliable, long lasting IT Support and Services to our customers.
Our relationship with Vertex has now grown into supporting us globally for Big Data Analytics hardware supply and maintenance services.. We would like to appreciate them for extending on time quality support consistently with a clear understanding of business criticality in meeting our customer requirements.
We’ve been working with vertex since the last 12 years and it has been a wonderful experience with consistent and brilliant supervisions being delivered by vertex team. They have become an integral part of our organization by taking charge and keeping track of every single process until the final product is delivered. The most distinctive factor about vertex is that they’re always prepared with an effective solution and their services have been reliably personalized. This is what makes vertex our most trusted partner.
The services provided by the Engineers and the commitment is excellent. In past situation’s that we have overcome, its seems Vertex Techno Solutions has provided the complete customer satisfaction. We are looking forward the same in coming years too.
We have been doing business with Vertex for more than two and a half years now. Procuring right IT product is important but even more so is the customer service and value addition availed. We are very much pleased with Vertex's FM and AMC Services, they go above and beyond their call of duty whenever required.
Vertex team's hard work and dedication is worth mentioning, their professional work, technically efficiency, quick responsiveness and prudent execution of given task has been fantastic
All project were handling with the utmost efficiency and professionalism. Vertex managed the complex nature of the project plan and communicated issues to us in a clear and concise manner. If we have a need for such support in the future, we would certainly use Vertex again.
We are working with Vertex Techno solutions for more than 10 years, they have been excellent with suggestions on products required for our business and have been very good on service platform.
Vertex Techno solutions is excellent in conducting POC’s at customer locations, providing suggestions on selecting workstations from catalogues, keeping commitment on product delivery and service delivery.
Speed-to-Market is such a critical success factor today that we looked at a variety of ways to accelerate our infrastructure Support. Vertex offered us the right combination of technical expertise, commitment, and cost effectiveness that would complement and enhance our own engineering efforts.