Striving not to be a success, but rather to be of value – A COVID-19 Case Study
“Strive not to be a success, but rather to be of value.” – Albert Einstein
This profound quote by Albert Einstein emphasizing the importance of being of value – value to those around you thus striving to be there for them someone they can rely on in total confidence.
At Vertex, we constantly endeavor to be of value to our clients, leading them to trust us unequivocally and remain with us as loyal partners. Loyalty is something that is earned through sheer conviction of purpose. A case in point is how some of our clients sought our services during the COVID-19 pandemic.
As the pandemic led to the unprecedented adoption of the Work-From-Home culture across all sectors of industry and services, the demand for IT products was unparalleled. Unfortunately, this led to a severe shortage of products owing to the supply chain being hit in the worst possible way. This led to an unheard-of dearth in supply of laptops, the most indispensable equipment in the WFH scenario. Without a laptop, employee connectivity and business productivity would be gravely jeopardized literally affecting any organization’s very survival.
It is nothing but the r unwavering faith in our capabilities, that some of our loyal customers turned to us in abject desperation to resolve the issue. The needs covered a range of specifications and configurations. Vertex launched aggressive efforts to acquire the specific models duly certified and approved by their organization. It is here that our 28-year strong partnership with HP was put to test. The sourcing exercise extended pan India to meet the surge of demand. However even this unusual market demand soon stretched the supply lines leading to another crisis.
The lead time for deliveries switched slabs from the usual 3-4 weeks to 16-20 weeks. Considering this was a global issue, our customers were mindful of the situation and requested us to do our possible best by exploring other options. However, time was of essence. Clients in conversations with their counterparts in other geographies echoed their thoughts – some had even worse concerns.
Team Vertex swiftly explored other options including alternate models, albeit a bit expensive and high-end, but available in a reasonable quantity.
Our customers were advised to work with their global IT or Tech centers to test and certify these alternate models on high priority. Once this was realized and accepted by the client as a certified alternative, with the support of HP, we were able to fulfill those orders and bring about a sigh of relief to our clients.
What needs to be highlighted here is the strong conviction among our clients of the ability of Vertex to see them through the difficult situation and the confidence of Team Vertex to achieve and prove the value of the business relationship so diligently built over a period of time.
About us
Vertex Techno Solutions (B) Pvt Ltd is a multi-award winning pioneer in the technology infrastructure solutions and services domain with its roots running deep into the IT industry for nearly 30 years.
Vertex offers top-notch enterprise and end-consumer IT Infrastructure & Computing Solutions & Services at competitive prices.
We have helped improve, transform and grow companies across multiple verticals with its industry & technology expertise and unparalleled support services.
About us
Vertex Techno Solutions (B) Pvt Ltd is a multi-award winning pioneer in the technology infrastructure solutions and services domain with its roots running deep into the IT industry for nearly 30 years.
Vertex offers top-notch enterprise and end-consumer IT Infrastructure & Computing Solutions & Services at competitive prices.
We have helped improve, transform and grow companies across multiple verticals with its industry & technology expertise and unparalleled support services.
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